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APG USA – Covering the USA from Coast to Coast

APG USA has offices in Miami, New York, and Los Angeles, with comprehensive sales coverage across the US. We are part of the APG Network, a global airline representation and distribution organisation operating in 100+ countries, and are one of the region’s leading airline GSA representation companies.

In addition to traditional airline representation, APG USA provides ARC services for numerous airlines, manages APG Airlines (GP‑275), a global ticketing partner for US travel agencies, and offers APG Direct Connect, a next-generation NDC platform connecting agents to partner airlines.

ABOUT APG USA

Our Team

Headquartered in New York with additional offices in Miami, the company boasts an experienced complement of staff, including a dedicated sales team committed to the development of sales for our client airlines. In addition our New York and Miami offices both operate reservations and ticketing facilities

MEET THE TEAM

APG USA Team

Sales Team

Sales Support Team

Partner Airlines

Distribution Services Team

Cargo Services

CEO

Julianna Hill

CEO, APG USA

Jeffrey Coates

Director of Distribution Planning & OTA's

Miriam Freire

Director of Business Development

Maria Vasquez

Key Account Manager

Dennis DiMarco

Key Account Manager

Cheryl Rathkopf

Key Account Manager

Sami Khaja

Key Account Manager

Maria Elena Perez

Airline Account Manager

Eby Unsal

Business Development Manager

Pablo Sanchez

Business Development Manager

Luz Alvarado

ARC Coordination Services Manager

Silvia Falcones

Inside Sales Executive

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Our Airline Partners

APG USA is proud to be partnering with our valued clients, providing sales, marketing and ticketing support and/or ARC Coordination Services:

OUR AIRLINE PARTNERS

Your Local Airline Representative

As the appointed General Sales & Services Agent (GSSA) for our partner airlines, we are your local, day to day contact. We are here to support you, answer your questions, and help you maximize every sales opportunity.

We support travel agents with:

Full sales and reservations support from our dedicated inside sales team
Account management and local market support
Incentive agreements and performance based deals
Commission support and sales negotiations
Airline news, promotions and product updates
Market insight and practical sales guidance
Direct coordination with the airline when required

We act as the link between you and the airline, providing responsive support and the backing you need to grow your business with confidence.

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ARC Administrator Support

In the United States, we manage ARC settlement services on behalf of several partner airlines. We act as your direct point of contact for ARC-related matters, helping you resolve issues quickly and efficiently.
Our support includes:

Handling Agency Debit Memo (ADM) queries and disputes
Assisting with refund processing and follow-up
Resolving reporting irregularities and settlement discrepancies
Clarifying ARC billing and remittance questions
Supporting commission and incentive related queries
Coordinating directly with the airline on your behalf

Our role is to make ARC processes straightforward, protect your revenue, and ensure clear communication between you and the airline so you can focus on your clients.

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Ticketing on APG Airlines

APG Airlines Grants You Access to a Wide Range of Airline Tickets

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Booking Process:
1. Book your selected flights through your GDS in the usual manner.
2. Choose GP as the ticketing option during the booking process.
APG Airlines (GP) as Ticketing Option:
1. Your GDS will display GP as a ticketing option when agreements exist with all airlines in your PNR.
Ticketing on APG Airlines is Possible in the Following Cases:
1. The partner airline is not a member of ARC.
2. You do not have direct ticketing authority with the partner airline.
3. The partner airline does not accept all or select credit cards (GP accepts credit cards).

APG Direct Connect

(NDC Platform)

APG Direct Connect is a ticketing platform which can assist travel agents in generating additional revenue by expanding their catalogue and by selling air and non-air ancillaries combined. Uniquely, the APG Direct Connect platform is promoted and supported in over 150 countries by the APG Network.

APG Direct Connect is NDC-compliant using the latest XML technology and follows all IATA standards.

Know more about this unique B2B booking tool…

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